One of the most frequently asked questions in acquisition is: "Which
method do you employ?"
In the beginnings of my work as a trainer I was not always sure what
to reply - or which method is the most "popular" one. Transaction
Analysis? TZI (topic-centered interaction)? Watzlawicks model of content and
relation? Humanistic psychology? NLP (neuro-linguistic programming)?
This is how I describe my method today :
I work consequently client-oriented, while taking the participants through the
course of the training.
Each situation "live" happening among the participants or between the
participants and myself is more important for the learning effect than
theoretic examples. I try to workshop as many cases that were "brought
in" by the participants as possible. For video recordings of role
plays I often take the role of the "difficult" client or employee,
simply to "pump it up" and increase the challenge. I confront the
participants with my feedbacks and sometimes insist on details. Also - I
admittedly tend to employ targetted show effects. With this, I aim at reaching
the participant not only on the cognitive level, but where the behaviour
actually "happens" in difficult situations, on the emotional level.
